Widerrufsrecht

Our Policy 

Due to the nature of our products — fresh and packaged Indian grocery items — we do not accept physical returns. This ensures the safety, hygiene, and quality of all products we sell.

When a Full Refund is Issued We issue a refund to your original payment method only in the following circumstances:

• The item was out of stock and could not be fulfilled after your order was placed.
• The item was not delivered due to a carrier or fulfillment error.

Refunds to the original payment method are processed within 5–7 business days of approval, depending on your bank or payment provider.

All Other Cases — Gift Card Credit For all other eligible complaints (e.g., wrong item received, damaged packaging), we do not accept returns but will issue a gift card of equivalent value for your next purchase at Ambari Indian Grocery. Gift cards are sent to your registered email address within 2–3 business days of approval.

How to Report an Issue Please contact us within 3 days of your expected delivery date: 📧 [service@ambari-indian-grocery.de] 📞 Whatsapp [+49 15152598467]

Include your order number and a brief description of the issue. We will review and respond within 3 business days.